Introduction to Quality Management System

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Course Overview

English, Filipino ∙ Self-paced (1 hr 15 mins)

About the Course

ISO 9001 Quality Management System is the world’s most popular management system standard. It is based on the plan-do-check-act methodology and provides a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in an organization. It provides a framework for consistent performance, reliable service and long-term continuous improvement. With the knowledge on the quality management system, the program leads can execute and deliver the requirements in the services and operations effectively. 

This course will provide an overview of the overall quality management system. You’ll see how a quality management system (QMS) is used to improve a company’s goods and services in order to provide customer satisfaction. The ISO 9001 standards will be discussed.

Course Objective

  • To learn about quality management systems.
  • To grasp the quality improvement tools frequently requires fundamentals in perspective.

Course Outline

  • Quality as defined
  • What is ISO 9001?
  • Main changes in the ISO 9001:2015
  • Seven quality management principles
  • Five basic steps to get QMS started

Target Participants

For professionals who would like to learn more about the quality management system. It will also be a great step ahead for students who want to pursue a career in this industry.

Certificate Requirements

  • Completion of recorded webinar + quiz
  • Pass the 10 item multiple choice with 80% mark
  • Comment your feedback to the main page of the course


Student Feedback


Course Rating


41 Reviews on “Introduction to Quality Management System

  1. Thank you so much. I learned a lot and I greatly appreciate the part where the verification for the Quality Management System we’re discussed, that there is a first, second, and third-party audit.

  2. I really learned many valuable topics and insights related to Quality Management System. Thank you Ask Lex PH and Ms. Jubie S. Tamayo for providing us this wonderful opportunity to fully understand why Quality Management is important in any organization and what are the principles of QMS that we needed to know.

  3. Thank you very much Miss Jubie and Ask Lex PH for this course. The QMS was clearly introduced and I am very much interested to the topic and to learn more.

  4. The speaker was able to relay her knowledge about the topic to her audience in a comprehensive approach. Presentation is easy to understand.

  5. Thank you for this free webinar. It was very informative and it helps me to understand more the importance of QMS in one’s organization. I will surely take my learnings in my next job. More power!