Introduction to Quality Management System

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Course Overview

English, Filipino ∙ Self-paced (1 hr 15 mins)

About the Course

ISO 9001 Quality Management System is the world’s most popular management system standard. It is based on the plan-do-check-act methodology and provides a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in an organization. It provides a framework for consistent performance, reliable service and long-term continuous improvement. With the knowledge on the quality management system, the program leads can execute and deliver the requirements in the services and operations effectively. 

This course will provide an overview of the overall quality management system. You’ll see how a quality management system (QMS) is used to improve a company’s goods and services in order to provide customer satisfaction. The ISO 9001 standards will be discussed.

Course Objective

  • To learn about quality management systems.
  • To grasp the quality improvement tools frequently requires fundamentals in perspective.

Course Outline

  • Quality as defined
  • What is ISO 9001?
  • Main changes in the ISO 9001:2015
  • Seven quality management principles
  • Five basic steps to get QMS started

Target Participants

For professionals who would like to learn more about the quality management system. It will also be a great step ahead for students who want to pursue a career in this industry.

Certificate Requirements

  • Completion of recorded webinar + quiz
  • Pass the 10 item multiple choice with 80% mark
  • Comment your feedback to the main page of the course


Student Feedback


Course Rating


41 Reviews on “Introduction to Quality Management System

  1. Thank you for this free webinar. It was very informative and it helps me to understand more the importance of QMS in one’s organization. I will surely take my learnings in my next job. More power!

  2. The speaker was able to relay her knowledge about the topic to her audience in a comprehensive approach. Presentation is easy to understand.

  3. Thank you very much Miss Jubie and Ask Lex PH for this course. The QMS was clearly introduced and I am very much interested to the topic and to learn more.

  4. I really learned many valuable topics and insights related to Quality Management System. Thank you Ask Lex PH and Ms. Jubie S. Tamayo for providing us this wonderful opportunity to fully understand why Quality Management is important in any organization and what are the principles of QMS that we needed to know.

  5. Thank you so much. I learned a lot and I greatly appreciate the part where the verification for the Quality Management System we’re discussed, that there is a first, second, and third-party audit.

  6. Thank You Ask Lex PH Academy for this wonderful course, and big thanks and a round of applause for Ms. Jubie!

    This is one of the most informative courses that I have ever took here in Ask Lex PH Academy. Ms. Jubie has also shown great knowledge about the topic. The discussion was very smooth and I was able to learn a lot of things especially about the ISO and the methodologies that can be used in improving quality management.

    Again, Thank you Ask Lex PH Academy and Ms. Jubie S. Tamayo for the learning opportunity!
    God Bless and Stay Safe!

  7. First, I want to thank Ms. Jubie for a very educational talk. Points were discussed from her first hand professional experiences. The discussion content is very similar to my Quality Systems Management course in my MEng-IE program. Very informative, even the way she talks is very clear. Thank you Ms. Jubie, Thank you Ask Lex Ph. More success!

  8. Thank you, Engr. Jubie and ASK LEX PH ACADEMY for a very informative lesson about a quality management system that surely uses in my journey as an industrial engineer.

  9. The speaker is very fluent and gives very informative insights about quality management system. I have learned a lot from this webinar. Thank you for this learning opportunity!

  10. A quality management system’s goal is to ensure that the same information, procedures, skills, and controls are utilized consistently every time a process is carried out. If there are any process concerns or opportunities, they are put into the quality management system to guarantee that they are addressed. Also, the speaker was so convincing and engaging. I am amazed by her passion as she explained the topics. I can feel that she really loves and knows what she’s doing. Thank you for this wonderful session, Ask Lex PH!

  11. Thank you Ask Lex PH and Engr. Tamayo for this free online seminar I’m very interested now in quality management systems because of the information on this topic.

  12. A very informative webinar. Thank you, Engr. Jubie and the team Ask LEX. As the topic is very helpful in understanding the QMS, moreover the stakes in the application of it in the organization.

  13. This was a very informative seminar. The speaker was really good. She tackled it very well and very well explained. I really appreciate her and the team. I really admire how she speaks and answer questions from the people in zoom or youtube. I learned a lot especially everything about quality. I can use this knowledge in the future even now in helping the business of my aunt. Thank you!!

  14. This free webinar was very informative. The speaker was great in a way she shared her knowledge about QMS. I have learned a lot from this webinar such as gaining a deeper understanding about what QMS was really all about.

  15. A quality management system (QMS) can be defined as a collection of business procedures that are designed to consistently meet client criteria. Its objective is to ensure that the same information, methods, skills, and controls are used and applied consistently each time a process is conducted. Thank you for this free webinar!!!

  16. Thank you Engr. Tamayo for this informative webinar. I appreciated that the speaker discussed the topic clearly by using easy to understand examples. Thank you Ask Lex PH Academy Team for this free learning experience.