About the Course
This course provides a comprehensive understanding of Total Quality Management (TQM) and its application across both service and manufacturing industries. It emphasizes a holistic approach to quality that focuses on continuous improvement, customer satisfaction, process optimization, and employee involvement.
Participants will explore proven TQM principles, frameworks, and best practices used by high-performing organizations. The course highlights how quality culture, leadership commitment, and data-driven decision-making can drive operational excellence and long-term competitiveness in diverse industries.
Course Objective
- To understand the principles and philosophy of Total Quality Management
- To explore best practices of TQM in both service and manufacturing environments
- To develop strategies for continuous improvement and customer-focused quality systems
Course Outline
- Introduction to Total Quality Management- Definition and evolution of TQM
- Core principles: customer focus, continuous improvement, and employee involvement
- TQM in Manufacturing Industries- Process standardization and defect prevention
- Lean manufacturing and Six Sigma integration
- TQM in Service Industries- Service quality dimensions and customer experience
- Process improvement in service delivery
- Quality Tools and Techniques- PDCA cycle, Root Cause Analysis, and Statistical Process Control
- Performance measurement and quality metrics
- Building a Quality Culture- Leadership and organizational commitment
- Employee engagement and continuous learning
- Best Practices and Case Studies- Success stories from service and manufacturing sectors
- Implementing sustainable quality improvement initiatives
Target Participants
This course is designed for:
- Quality assurance and quality control professionals
- Engineers and operations managers in service or manufacturing industries
- Supervisors and team leaders involved in process improvement
- Students and professionals interested in quality management and operational excellence
Certificate Requirements
- Completion of recorded webinar + quiz
- Pass the 10-item multiple choice with 80% mark
- Comment your feedback on the main page of the course
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