About the Course
This course offers a comprehensive overview of Quality Assurance (QA) and Quality Control (QC), emphasizing their critical roles in maintaining product and service standards. It distinguishes the preventive nature of QA from the corrective functions of QC and highlights how both contribute to continuous improvement, customer satisfaction, and compliance with industry regulations.
Participants will gain a strong understanding of the tools, methodologies, and systems used in quality management. Real-world examples and practical frameworks will help learners design, implement, and monitor effective QA and QC processes in any organization or industry.
Course Objective
- To define and differentiate between Quality Assurance and Quality Control
- To understand the key principles, methodologies, and tools of QA and QC
- To explore practical applications of QA and QC in various industries
- To develop the ability to implement quality systems for process improvement and compliance
Course Outline
- Introduction to Quality- Definitions of Quality, QA, and QC
- Importance of quality in business and operations
- Quality Assurance (QA)- Preventive approach to quality
- QA planning and documentation
- Quality Management Systems (QMS)
- Quality Control (QC)- Corrective approach to defects and issues
- Inspection and testing procedures
- Statistical Process Control (SPC)
- QA/QC Tools and Techniques- Seven Basic Quality Tools
- Root Cause Analysis (RCA)
- Checklists, audits, and process mapping
- Implementation and Case Studies- Industry-specific QA/QC practices
- Continuous improvement and Lean Six Sigma
- Developing a quality culture within organizations
Target Participants
This course is ideal for:
- Quality professionals, auditors, and compliance officers
- Engineers and operations personnel
- Supervisors and team leads involved in process management
- Students and professionals interested in quality-related careers
Certificate Requirements
- Completion of recorded webinar + quiz
- Pass the 10-item multiple choice with 80% mark
- Comment your feedback on the main page of the course
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