Driving High Reliability Organizations through Human and Organizational Performance
EA
About the Course
In complex, high-hazard operational environments, safety and operational excellence cannot be maintained through traditional compliance and blame culture alone. Human error is an inevitable part of human nature, but catastrophic failures are preventable when systems are designed to anticipate, absorb, and recover from mistakes.
This course introduces the principles of High Reliability Organizations (HRO) combined with Human and Organizational Performance (HOP). Participants will learn how to shift from a culture of blame to a culture of curiosity, bridge the gap between "work-as-imagined" and "work-as-done," and build resilient operations that thrive despite complexity and uncertainty.
Course Objective
- To understand the core principles of High Reliability Organizations (HRO) and Human and Organizational Performance (HOP)
- To analyze the systemic drivers of human error and bridge the gap between written procedures ("work-as-imagined") and field realities ("work-as-done")
- To implement learning teams, psychological safety, and deferential decision-making to build resilient, hazard-tolerant operations
Course Outline
- Foundations of HRO and the HOP Mindset Shift- Viewing human error as a symptom of system design rather than a root cause
- The five principles of High Reliability Organizations (Preoccupation with failure, Reluctance to simplify, Sensitivity to operations, Commitment to resilience, Deference to expertise)
- Work-as-Imagined vs. Work-as-Done- Identifying operational drift, local rationalities, and real-world system constraints
- Engaging frontline workers to uncover weak signals and subtle system anomalies
- Building Psychological Safety and Learning Cultures- Shifting leadership response from blame and punishment to systemic inquiry and curiosity
- Creating safe, confidential channels for reporting near-misses and operational hazards
- Operationalizing Learning Teams- Structuring Learning Team sessions after operational events or unexpected outcomes
- Extracting actionable insights to redesign systemic safeguards and defensive barriers
- Sustaining High Reliability and Systemic Resilience- Deference to expertise: Empowering frontline knowledge during critical incidents
- Measuring resilience, error-tolerance, and psychological safety across the enterprise
Target Participants
This course is designed for:
- Environment, Health, and Safety (EHS) leaders, officers, and compliance managers
- Operations, plant, and facility managers operating in complex or high-hazard environments
- Quality assurance, risk management, and process improvement professionals
- Executives and leaders seeking to build resilient, high-trust, and failure-tolerant organizational cultures
Certificate Requirements
- Completion of recorded webinar + quiz
- Pass the 10-item multiple choice with 80% mark
- Comment your feedback on the main page of the course
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